BOOKING CONDITIONS:

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We always try to be on time for appointments, however working with animals can be unpredictable and sometimes circumstances are beyond our control.  A text message or phone call will be made as soon as possible to advise of any changes to your appointment

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Please have your horse caught and waiting in a safe and appropriate area for treatment.  Ideally this area would be where the animal feels safe and calm, on level ground and free from clutter

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Young or nervous animals.  It is the owners responsibility to ensure animals are receiving calm, appropriate training to ensure the treatment is a positive experience.  If you are unsure, please talk to Janine to work together, to ensure everyone is kept safe.

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Cancellations:

Please give a minimum of 48 hours notice for cancellations. Cancellations less than 48 hours may incur a $70.00 service fee. Any appointments cancelled on the day of treatment, including clients who do not show for confirmed appointments will be charged the full treatment fee

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Payments:

Please pay by cash, EFT (2% surcharge applies) or direct payment on the day of treatment.  We do not give credit

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Minimum Charge   -   $80

If for some reason I am unable to fit your saddle, ie: broken, unsuitable or incorrect size saddle for horse

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Travel Surcharges

Some regional areas will incur a small surcharge to cover fuel and accommodation

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Weather

In extreme weather conditions, ie: strong winds, heavy rainfall, thunderstorms or excessive heat, we reserve the right to cancel or re-book appointments.