BOOKING CONDITIONS:

Please read and understand the following booking conditions so that you are best prepared for our time together.

 

1. The Animals & The Environment: Horses need to be caught and waiting in a safe and appropriate area for treatment at the time that your appointment starts. Ideally, the area where we will be working will have the animal feeling safe and calm, on level ground and free from clutter.
    

2. Young or Nervous Animals: It is your responsibility as an owner to ensure animals are calm and receiving appropriate training in preparation for this appointment. If you are unsure, please discuss with Janine prior to your appointment.
   Appointments where animals are deemed too behaviourally challenging to complete treatment on will still incur a full appointment fee.
    

3. Appointment Start Time: Horses need to be ready and waiting at the appointment start time. This includes being caught, rugs off and brushed. Time spent waiting for you to bring your horses in from the paddock or yard for their appointment will be deducted from your appointment time. I have a strict schedule to maintain with other client bookings and it isn’t fair that I run late to them because our appointment didn’t start on time as your animals were not ready.
    

4. Things Happen: I do try to be on time for appointments, however working with animals can be unpredictable and sometimes circumstances are beyond our control. I will notify you as soon as practical that I am running late via SMS or Call.
    

5. Clean and Dry: Horses do need to be clean and dry for your appointment. It is hard to work on wet horses and it is your responsibility to groom them prior to your appointment. Surface, loose coat needs to be removed prior to our appointment as should mud and obvious dirt.
    

6. Welfare: Your horse and dog are my priority. If, in my professional experience, I have any concerns for your horse or dogs’ wellbeing, I will say so and will not hesitate to refer you to other professionals, including veterinarians, as their diagnosis will assist in working towards a treatment plan.
    

7. Appointment Length: Appointment Lengths are 60 mins for bodywork and 90 mins for saddle fit. Please ensure you allow that amount of time in your schedule.
    

8. Owner/Handler: I do require you as the owner or, a handler that you have delegated to be present for the appointment. This is for the safety of everyone involved as well as being able to give you direct feedback about your animal.
    

9. Weather: Please note that Whole Herd Therapies reserves the right to cancel or rebook your appointment if adverse weather is predicted on the day of your appointment. Strong wind, heavy rainfall, thunderstorms, extreme heat or fire risk all create a situation that can make your animal uncomfortable and potentially hazardous to travel. For convenience, an alternative time will be arranged.
    

10. Contraindications for Massage/Bodywork:
    It is important to note that some situations can be exacerbated by applying bodywork to them. During an assessment or treatment, Whole Herd Therapies may cease treatment if the horse presents a condition or symptom that gives rise to the suspicion of deteriorating health. Whole Herd Therapies may request that the horse is referred to a veterinarian before bodywork can be applied.
    In respect of the above information, please understand the following list of contraindications of bodywork:

• Heat or Swelling

• Colic

• Non weight bearing lameness

• Dehydration

• Acute trauma or significant injury

• Significant Open Wounds

• Pregnancy in early or late stages

• “Tying Up”

• Infectious Diseases

• Cancerous Metastatic Tumours
   

Please note the definition of Contraindication is as follows:

"An influence, factor or situation renders the application of bodywork inadvisable or forbidden."

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Cancellations:

Cancellation Policy for Whole Herd Therapies

At Whole Herd Therapies, we understand that life can be unpredictable and sometimes you may need to cancel or reschedule your appointment. Our goal is to accommodate your needs while also respecting our time and commitment to all our clients. Below is our detailed cancellation policy:

Appointment Cancellations and Rescheduling

1. Cancellation Notice:

   • If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. This allows us to offer the slot to another client.

   • Cancellations or rescheduling requests made less than 48 hours before the appointment time will incur a cancellation fee.

2. Cancellation Fees:

   • More than 48 hours notice: No cancellation fee will be charged, and you will receive a full refund or credit towards a future appointment.

   • Less than 48 hours notice: A cancellation fee of 50% of the appointment cost will be charged.

   • Same-day cancellations: A cancellation fee of 100% of the appointment cost will be charged.

   • No-show: If you fail to show up for your appointment without any prior notice, you will be charged the full appointment cost.

3. Rescheduling:

   • You may reschedule your appointment with no penalty if done more than 48 hours in advance.

   • Rescheduling requests made less than 48 hours before the appointment will be subject to the same fees as cancellations.
      

Payment and Refunds

1. Pre-payment:

   • All appointments are pre-paid at the time of booking through the payment link provided.

   • In the case of a qualifying cancellation (more than 48 hours notice), you can choose to receive a full refund or apply the payment as a credit towards a future appointment.

2. Refund Process:

   • Refunds will be processed within 5-7 business days from the cancellation date. Your refund will be processed back to the payment method you chose when booking your appointment.

Exceptional Circumstances

We understand that emergencies and unforeseen circumstances happen. If you need to cancel or reschedule your appointment due to a genuine emergency (e.g., severe illness, family emergency), please contact us as soon as possible.

Contact Information

For cancellations, rescheduling, or any questions regarding our policy, please contact us at:

• Phone: 0427 938 927

• Email: wholeherdtherapies@gmail.com

Thank you for your understanding and cooperation. We look forward to providing the best care for your horses, dogs, and you.

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Minimum Charge   -   $80

If for some reason I am unable to fit your saddle, ie: broken, unsuitable or incorrect size saddle for horse

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Travel Surcharges

Some regional areas will incur a small surcharge to cover fuel and accommodation

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